Data Protection Policy

Data Protection 

Caithness CAB is fully committed to compliance with the requirements of the General Data Protection Regulation (GDPR), Data Protection Act 1998 and any successor legislation (together, the ‘data protection legislation’).  Caithness CAB is committed to a policy of protecting the rights and freedoms of individuals with respect to the processing of their personal data and special category personal data. 

See our  Data Protection Policy

Collecting your personal information

In order to help you, we have to collect some information from you. This could include your name, date of birth, address, NI number, gender, contact information and housing situation.

We collect this information so that we can offer you advice and assistance specific to your circumstances. We always hold your information securely, use it lawfully and record it on the legal basis of legitimate interest. 

We only access it when we have a good reason, will only share what is necessary and relevant and never sell it to commercial organisations.

Who am I sharing my information with?

Each local Citizens Advice Bureau is an independent charity and along with Citizens Advice Scotland (CAS), is a member of the Scottish Association of Citizens Advice Bureaux (SACAB). This means we use your information for monitoring purposes, our research and campaigning work and to keep improving our service for citizens in Scotland.

We ask you to give your permission by signing a Caithness CAB Client Permission & Consent Form.

What happens if you visit our website?
When you browse our website,  ‘cookies’ are collected to help  us understand more about how our site is used by visitors, and to develop and enhance our services to you.
See our website provider’s Cookie Policy which explains their principles when it comes to the collection, processing, and storage of your information. This policy specifically explains how they, their partners, and users of their services deploy cookies.